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| Prices Advertised prices include VAT and are correct at time of publication. They are, however, subject to market fluctuations, currency movements, tax, duty fluctuations or for any other reason. All orders must be for a multiple of 12 bottles or any number of cases. The minimum order is for 1 (one) case. (12 bottles). Carriage Delivery can only be made within the UK. We aim to get orders to you within 7 days. If there is likely to be a problem then we will let you know. Delivery is charged at £6.95 per case for 1 - 9 cases.. (see below for Delivery information). All purchases over 10 cases are delivered free. Delivery Our deliveries are normally made by a public carrier, fully insured by us. It is essential to check all goods before signing for them. If you are unfortunate enough to receive a damaged consignment, please write 'Damaged' clearly on the consignment note beneath your signature. Please advise us on 01483 274666 or by email if you have not received your goods within 10 days of ordering. Claims Breakages or shortages must be notified within 24 hours of delivery on 01483 274666. Goods requested to be delivered unsigned for are left at the customer’s own risk. Consequential loss: We shall not be liable for any consequential loss however caused, including (but not limited to) loss caused by late delivery. If the wine received is in an unsatisfactory condition, please retain the bottle and contents and call 01483 274666. We are sorry that we can not be held liable for wine which deteriorates as a result of unsuitable storage after delivery. Complaints We will do everything we can to ensure that your order/enquiry is dealt with as efficiently as possible. If you do experience problems of any sort please telephone the Customer Services number (01483-274666) or e-mail the office. Should you have any cause for complaint, please contact us as soon as possible. We endeavour to respond to all complaints within 5 working days. Cancellation You have the right to cancel your order within 7 working days without giving a reason. The 7 working days will start from the day after you receive the goods. You are required to provide written notice of cancellation within the 7 working days period. We will refund your invoice within 30 days of cancellation. The goods must be returned by you. Alternatively, we are entitled to make a charge to reflect the cost of our carrier collecting the goods from you and this would be deducted from the refund given. This applies to goods where the cork capsules have not been tampered with. Statutory Rights This does not affect your statutory rights as a consumer. Data Protection Act Our Privacy Policy can be viewed here Security This web site uses a 128-bit SSL (secure socket layer) system for secure processing of personal information. |
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